Customer satisfaction
We are pleased when you are satisfied. We want to be the most popular travel company through a superior service experience; have great prices, offer smooth and pleasant travel, offer innovative solutions.
The service experience is something that runs like a common thread through everything we do — something that concerns all employees. But what is the result of all of this? Well, we want the most satisfied customers in the industry which we actually already have. We have been appointed first place in the Swedish Quality Index the train catagory since 2016 and 2024 we won the whole catagory in transport, but we must work every day to ensure that you are as satisfied as possible in the future as well.
The Swedish Quality Index is an independent institution that has studied customers' experiences of private and public activities in Sweden, the Nordic region and the rest of Europe for three decades.
How can we help you exceed your expectations?
